Intranet metrics and KPIs only measure what you mean to act upon
How you understand and report on your intranet performance depends on the measures you choose. Measuring business outcomes will always be more valualble than hit stats.
How you understand and report on your intranet performance depends on the measures you choose. Measuring business outcomes will always be more valualble than hit stats.
‘Design’ is much more than just how your intranet looks, it’s about how it works. Prototypes help stakeholders and end users understand and critique layout and interaction, helping us create an intranet that meets expectations.
One of the first things you define when designing a new intranet is the navigation. This can be done long before any intranet ‘designs’ are created.
We involve end users in the very early stages of the intranet project, because it’s vital that the intranet supports people’s work and meets their actual needs. We never ask “what should be on the intranet” – rather, we work to understand common and important tasks, what currently frustrates people, and what could improve productivity and satisfaction.
At the start of most intranet projects, we need to find out more about the business and the things people want to fix and the challenges they face. But also, we need to get ‘buy-in’ from stakeholders across the business. We start with a discovery workshop with those stakeholders.
What will Santa bring good intranet managers? What do bad intranet managers get? Take a look at Santas gift lists.
Overlapping responsibilities and unclear accountabilities make for hazy intranet governance and a woolly intranet. To realise the full value of your intranet, simple, explicit governance is needed.
Its common to hear that SharePoint is difficult to use; there are now a plethora of companies selling out of the box SharePoint solutions to improve the experience. But we know that SharePoint can be designed to be easy to use and even beautiful. Heres what we offered one big client.
Corporate websites are meticulously designed to evoke trust, retain attention, and to be easy to use. Intranets often lag behind such attention to detail.
A dozen tactics to support your intranet adoption strategy, for before and after relaunch.