Intranet metrics and KPIs only measure what you mean to act upon
How you understand and report on your intranet performance depends on the measures you choose. Measuring business outcomes will always be more valualble than hit stats.
How you understand and report on your intranet performance depends on the measures you choose. Measuring business outcomes will always be more valualble than hit stats.
We arranged a webinar and discussion with Scott Ward, looking into gamification tactics and use of Yammer. Take a look at our notes, and watch / listen to the recording.
‘Design’ is much more than just how your intranet looks, it’s about how it works. Prototypes help stakeholders and end users understand and critique layout and interaction, helping us create an intranet that meets expectations.
One of the first things you define when designing a new intranet is the navigation. This can be done long before any intranet ‘designs’ are created.
The information architecture, how people navigate through the structure of your intranet, and how topics relate to one another, can make or break the usability of your intranet. By involving end-users in group and individual exercises you can discover what will work for people, and so meet users’ expectations with more intuitive navigation menus.
Sharon O’Dea, of Standard Charter and 300 Seconds, tackles the different needs of networks and communities, and how you can better roll-out and support your enterprise social network.
We involve end users in the very early stages of the intranet project, because it’s vital that the intranet supports people’s work and meets their actual needs. We never ask “what should be on the intranet” – rather, we work to understand common and important tasks, what currently frustrates people, and what could improve productivity and satisfaction.
At the start of most intranet projects, we need to find out more about the business and the things people want to fix and the challenges they face. But also, we need to get ‘buy-in’ from stakeholders across the business. We start with a discovery workshop with those stakeholders.
What will Santa bring good intranet managers? What do bad intranet managers get? Take a look at Santas gift lists.
Overlapping responsibilities and unclear accountabilities make for hazy intranet governance and a woolly intranet. To realise the full value of your intranet, simple, explicit governance is needed.