Digital workplace blog
Planning your new intranet – defining information architecture (video)
The information architecture, how people navigate through the structure of your intranet, and how topics relate to one another, can make or break the usability of your intranet. By involving end-users in group and individual exercises you can discover what will work for people, and so meet users’ expectations with more intuitive navigation menus.
Establishing an ESN
Sharon O’Dea, of Standard Charter and 300 Seconds, tackles the different needs of networks and communities, and how you can better roll-out and support your enterprise social network.
Planning your new intranet – end user interviews (video)
We involve end users in the very early stages of the intranet project, because it’s vital that the intranet supports people’s work and meets their actual needs. We never ask “what should be on the intranet” – rather, we work to understand common and important tasks, what currently frustrates people, and what could improve productivity and satisfaction.
Planning your new intranet – discovery and stakeholder interviews (video)
At the start of most intranet projects, we need to find out more about the business and the things people want to fix and the challenges they face. But also, we need to get ‘buy-in’ from stakeholders across the business. We start with a discovery workshop with those stakeholders.
Intranet governance teams and responsibilities
Overlapping responsibilities and unclear accountabilities make for hazy intranet governance and a woolly intranet. To realise the full value of your intranet, simple, explicit governance is needed.
Redesigning SharePoint for visual impact and usability
Its common to hear that SharePoint is difficult to use; there are now a plethora of companies selling out of the box SharePoint solutions to improve the experience. But we know that SharePoint can be designed to be easy to use and even beautiful. Heres what we offered one big client.
How beautiful is your intranet?
Corporate websites are meticulously designed to evoke trust, retain attention, and to be easy to use. Intranets often lag behind such attention to detail.
Content strategy: Reduce, Reuse, Recycle, Rihanna
Your intranet can become bloated; up-to-date material can be difficult to find, and the search engine becomes clogged with results from last year. You need to cut the rot from your content.
Using email newsletters to improve internal communications and drive traffic to your intranet
Email is not dead the numbers dont lie. Exploring how best to deliver internal email newsletters, when everyone is complaining about email overload.
SharePoint user adoption tactics
A dozen tactics to support your intranet adoption strategy, for before and after relaunch.
An intranet governance checklist
Why do intranets fail? Before going through an intranet governance checklist it’s useful first to think about the context and purposes of intranet governance. In our work we are often called in to rescue failing intranets. The following is a list of problems that we typically come across. They are all signs
Intranet hierarchy of needs
There are many ways to build a new intranet, or revamp an ageing one. Whatever your approach, your objective must be to create a useful, useable intranet that adds value to your business.