Content Formula's consultants carried out an extensive discovery exercise to understand stakeholder needs and user needs. This covered workshops and interviews with people at all levels of the company and from all over the country. Our focus for research is always to understand business challenges and pain points, not to compile a technology wishlist.
We presented our findings to the HW board of directors. The presentation was organised into key themes, insights, verbatims, recommendations, budget and an overall vision for the future intranet. Recommendations included core functionalities, governance considerations, technology choice and success criteria to deliver the board’s objectives.
This research step is key in driving leadership buy-in and securing budget. Crucially, this inclusive research approach leads to high levels of adoption for the end solution.
Our solution was to focus on knowledge sharing and peer-to-peer interaction in order to drive a culture of corporate togetherness and to deliver tangible value to employees and the organisation as a whole. Communications was also a key objective, in particular to improve compliance across all office branches. We used gamification techniques to engage employees to submit high quality content.
Our recommendation was to move the client to a cloud infrastructure on Office 365 and SharePoint Online. Access is always a key consideration for intranet adoption - cloud-based solutions make secure access easy across all devices. An intranet solution integrated with the many tools available in Office 365 also deliver quick productivity improvements and are popular with employees. A user-friendly and attractive interface was key. A common challenge with SharePoint is hiding some of the clunky interface and usability issues whilst adhering to brand guidelines.